Field Service Engineer (Misys Healthcare Systems)

March 1, 1998 - July 31, 2006

On-site installation and configuration

Implementing, installing, and configuring Misys/Allscripts healthcare IT systems (software applications, servers, workstations, and related components) at customer locations.
System upgrades and administration — Performing upgrades, migrations, and ongoing administration of healthcare IT systems for clients.
Troubleshooting and repair — Diagnosing and resolving hardware, software, network, interface, and connectivity issues that could not be fixed remotely. This often involved servers, networking gear, or client-side equipment tied to the software.
Equipment handling — Installing new equipment, replacing failed hardware, and performing related onsite work.

Customer and internal coordination

Working directly with client IT staff and clinical users, coordinating with remote technical support, project teams, and sometimes third-party vendors or ISPs. Providing safe access, workspace, power, and phone lines was typically a client responsibility during visits.
Documentation and compliance support — Recording installations, services, issues, and resolutions. Supporting environments that needed to meet healthcare regulatory and security expectations (e.g., HIPAA-related practices).
Travel and territory coverage — Traveling within an assigned geographic area (sometimes covering multiple states) to perform scheduled and emergency onsite work.